Refund policy
At Zenvoora, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return it under the terms below.
1. Return Window
You have 20 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all accessories, parts, and materials that came with the order.
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
2. How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- Reason for the return
- Photos or videos, if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send an item back without receiving return instructions from us first.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@shopzenvoora.com.
We may ask you to provide clear photos or videos of the product and packaging so we can investigate the issue.
If the issue is confirmed to be our error, we may offer a replacement or refund, depending on the circumstances.
4. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within the 20-day return period, provided the product meets our return conditions.
Return shipping costs for change-of-mind returns are the customer's responsibility.
Original shipping charges, if any, are non-refundable. Since Zenvoora currently offers free standard shipping, there is normally no original shipping charge to refund.
5. Non-Returnable Items
Certain items may not be eligible for return, including products that:
- Have been used or damaged after delivery.
- Are missing original components or accessories.
- Have been altered or modified.
- Are returned after the 20-day return period.
- Cannot be resold because of their condition.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
7. Partial Refunds
In certain circumstances, only a partial refund may be issued if an item is returned with missing parts, damage, excessive use, or other conditions that reduce its resale value.
8. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please:
- Check your bank or payment account.
- Contact your payment provider or bank.
- If you still have not received the refund, contact us at support@shopzenvoora.com.
9. Exchanges
If you need an exchange because you received a defective, damaged, or incorrect item, please contact us at support@shopzenvoora.com.
Exchange availability may depend on product inventory.
10. Contact Us
If you have questions about returns or refunds, please contact:
Zenvoora
Email: support@shopzenvoora.com
Address: 802 11th Ave W, West Fargo, North Dakota 58078, USA
Please note: This policy should be reviewed against the consumer-protection and return requirements applicable to your business before publishing, especially if you sell products subject to specific federal or state rules.