Shipping policy
Thank you for shopping with Zenvoora. We currently ship orders to customers within the United States.
1. Shipping Locations
Zenvoora currently ships to addresses within the United States.
We do not currently offer international shipping.
2. Shipping Cost
Standard shipping is FREE on all orders.
There are no additional standard shipping charges at checkout.
3. Order Processing & Fulfillment
Orders generally require approximately 4–5 business days to be processed and fulfilled.
Processing time begins after your order has been successfully placed and payment has been confirmed.
Please note that weekends and holidays may affect processing times.
4. Delivery Time
After your order has been processed and fulfilled, delivery generally takes approximately:
10–15 business days
Delivery times are estimates and may vary depending on your location, carrier operations, weather, holidays, high-volume periods, or other circumstances outside our control.
The total time from placing your order to delivery may therefore be longer than the estimated shipping time because processing and delivery times are separate.
5. Tracking Information
Once your order has been shipped, you may receive tracking information by email.
Tracking information may take some time to become active after the carrier receives and scans your package.
Please allow reasonable time for tracking updates to appear.
6. Delivery Delays
While we work to ensure your order arrives within the estimated timeframe, Zenvoora cannot guarantee a specific delivery date.
Delays may occur because of:
- Severe weather
- Carrier delays
- Holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Customs or regulatory issues, where applicable
- Other circumstances outside our control
If your package is delayed, please contact us at support@shopzenvoora.com, and we will do our best to assist you.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible at:
We will do our best to update the address before the order is shipped. However, once an order has been shipped, we may not be able to change the delivery address.
8. Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Zenvoora is not responsible for packages that are lost or stolen after delivery.
If you believe your package was incorrectly marked as delivered, please contact the carrier first. You may also contact us at support@shopzenvoora.com for assistance.
9. Undeliverable or Returned Packages
If an order is returned to us because of an incorrect address, insufficient address information, refusal of delivery, or failure to collect the package, please contact us at support@shopzenvoora.com.
Additional shipping charges may apply if the customer requests that the package be shipped again.
10. Contact Us
If you have questions about your order or shipping, please contact:
Zenvoora
Email: support@shopzenvoora.com
Address: 802 11th Ave W, West Fargo, North Dakota 58078, USA
We appreciate your patience and understanding while your order makes its way to you.